Upcoming Seminars

The Coding Conundrum: Is it Medical or Routine? ** WEBINAR** 1pm - 2pm CST
Wednesday, February 21, 2024 12:00 AM - 12:00 AM
Event Registration
Reimbursement for Diabetes in your practice **WEBINAR** 7pm - 8pm CST
Wednesday, February 28, 2024 12:00 AM - 12:00 AM
Event Registration

Frequently Asked Questions

If you have any questions that are not addressed in this faq, please feel free to contact us.

How do I log in to my account?

Click on the "My Account" link in the upper right hand corner of the site or click here.

How do I download my purchased videos?

When you purchase a video download, you are sent an email containing a one-time use download link. If you've already downloaded using that link or if you have lost the email you can download the video again by logging into your account. Click on the "My Account" link in the upper right hand corner of the site or click here. On your account page, click on the option for files. You will then see a listing of all files you have purchased, along with download links.

Is PayPal the only way to pay on the OBC website?

Currently, we only accept payments for orders through our website via PayPal. Anyone can pay using their credit card without having a PayPal account. PayPal uses PCI-compliant standards for data protection, meaning you never have to worry about your information being compromised. For more information on PayPal's security, click here.

I have uncompressed the files to my computer, but I can't play them.

If you are having trouble playing the videos on your computer, please download and install the free VLC media player here: http://www.videolan.org/vlc/. VLC is capable of playing most video formats, including the videos downloaded from our website. Please contact us for support if you have additional issues here.

I've downloaded the files, but can't open them.

All of our video downloads come compressed in a zip format. Mac and Linux users typically have the built in capability to un-compress the files directly on their computer.

If your are using Windows:
Download and install the free 7-zip program from here: http://7-zip.org/. You should now be able to use 7-zip to navigate to the downloads and uncompress them.

Can I view the video from more than one computer after I have purchased it?

Yes, once you purchase a video, you can view it on more than one computer. You will have to login to your website account (login info sent to your email when you made the purchase) and click on the link to download the video.

I'm Receiving "Access Denied" Errors When I Try to Download Files

You are not logged in. Please follow the instructions above for logging into your account and downloading files.